A retail marketplace for makers of handmade goods

Shipping & return policy

  1. 1. These are original & unique handmade products made by traditional artisan community. Our job is to provide a platform to artisans to sell their handmade products in order to ensure regular employment and continuity to our ancient craft and legacy.
  3. 2. The handloom textiles and handicraft products sold through www.theindianmakers.com platform go through a process of hand making which passes several different hands. This process makes each product unique from each other. Before placing an order, please remember that there will be some variation in lot to lot and piece to piece in terms of color, shade, weight, size, feel, drape, look etc. in actual and the images shown here. However, we are committed and have professional team and system in place to make sure your experience better and achieve the expectation which you have from the products which you are buying.
  5. 3. The exchange of product(s) and refund will not be made unless there is a quality issue, defect or difference from its description at the time of placing an online order. However, upon an agreement, the product which is accepted for return by us should reaches to us within 15 days after the delivery was made. It will take a minimum of 10 days to us to process the refund upon the acceptance.
  7. 4. Cancellation of orders will be accepted within 24 hours after placing an order.
  9. 5. Change in shipping address can only be accepted within 24 hours after placing an order.
  11. 6. We collect your information to process your order but also understand your concerns regarding privacy & security. We would like to assure you that we do not sell, rent or share the information provided by you other than processing your order and providing the required services by us. We would like to assure you that we make all our efforts that the information provided by you will not be misused. However, for some reason if you feel we have not made anything clear here then please contact us with your feedback so that we can address your concerns.
  13. 7. We use Payu payment gateway to receive payments against your order which enables a secure way of paying powered by SSL certificate.
  15. 8. We have partnered with DHL to ship international orders and Blue dart for domestic deliveries. Normally DHL delivers in 10 working days and Blue Dart within 5 working days. The DHL make sure to comply all the custom duty and taxes related formalities with your shipments and you need to pay to DHL all the levied import duties and taxes once a shipment reaches to you.
  17. 9. Legal provisions for protection from purchasing goods through our e-commerce will only be considered within Bhopal, India jurisdiction.